uuko Privacy Policy — Your Data, Your Rights

uuko is an online gaming platform operating at uuko.io. We provide a range of games including live casino, table games, fishing games, and instant-win titles to registered players. When you create an account and use the uuko platform, we act as the data controller responsible for your personal information.

This Privacy Policy explains how uuko collects, uses, stores, and protects your personal data. It also explains the rights you have in relation to that data and how you can exercise them. If you have any questions about this policy or about how uuko handles your data, you can reach us at [email protected].

uuko collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the site, and occasionally from third parties such as payment processors and identity verification services.

The following table summarises the main categories of personal data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulation and with your explicit consent.

uuko uses your personal data for the following purposes:

• Account management: To create and maintain your uuko account, verify your identity, and manage your profile settings.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the features of the uuko platform.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support, in line with our responsible gaming commitments.
• Platform improvement: To analyse how players use uuko and make improvements to the platform experience.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers.

uuko will never use your personal data for purposes that are incompatible with those listed above without first informing you and, where required, obtaining your consent.

uuko processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing is necessary to provide the services you have signed up for — including account management, game access, and payment processing.
• Legal obligation: Processing is required to comply with applicable laws, including AML regulations, KYC requirements, and tax reporting obligations.
• Legitimate interests: Processing is necessary for uuko's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you can withdraw that consent at any time by contacting support or updating your account preferences.

uuko does not sell your personal data. We share your data only where it is necessary to operate the platform, comply with legal obligations, or protect the security of the platform and its users. The categories of third parties we may share data with include:

• Payment processors: To facilitate deposits and withdrawals. These providers process your financial data under their own privacy policies and are bound by strict data security standards.
• Identity verification providers: To carry out KYC checks as required by law. These providers verify your identity documents and return a verification result to uuko.
• Game providers: Some games on uuko are provided by licensed third-party studios. These providers may receive limited technical data necessary to deliver the game experience.
• Regulatory and law enforcement authorities: Where required by law, uuko may be obligated to share data with regulators, law enforcement agencies, or courts.
• IT and security service providers: Companies that help us maintain and secure the uuko platform infrastructure.

All third parties who receive personal data from uuko are required to handle it securely and in accordance with applicable data protection law. We do not permit third parties to use your data for their own marketing purposes.

uuko retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are as follows:

• Account and identity data is retained for the duration of your account and for a minimum of five years after account closure, in line with AML regulatory requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for up to three years from the date of the interaction.
• Technical and usage data collected via cookies is retained for up to 13 months from collection.

When personal data is no longer required, uuko securely deletes or anonymises it. If you request deletion of your account, we will action this request subject to any legal retention obligations that apply.

uuko uses cookies and similar tracking technologies to keep the platform functioning correctly, to remember your preferences, and to understand how players interact with the site. Cookies are small text files stored on your device when you visit uuko.io.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting your ability to use uuko.
• Functional cookies: Remember your preferences and settings to improve your experience on return visits.
• Analytics cookies: Help us understand how players navigate the platform so we can make improvements. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of the platform.

uuko does not use advertising or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in and use the platform.

uuko takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the uuko platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing of the uuko platform.
• Incident response procedures to detect, contain, and report data breaches in accordance with legal requirements.

While uuko takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

You have the right to access, correct, delete, restrict, and port your personal data, as well as the right to object to certain types of processing. To exercise any of these rights, please contact the uuko support team at [email protected] with a clear description of your request.

uuko will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

To protect your privacy, we may need to verify your identity before processing a data rights request. This is to ensure that we do not disclose or delete data belonging to someone other than the person making the request.

The uuko platform is strictly for adults aged 18 and over. uuko does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe that a minor has registered on uuko, please contact us at [email protected] so we can investigate and take appropriate action. We take underage gambling extremely seriously and have age verification procedures in place to prevent it.

uuko may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or via a notice on the platform. The updated policy will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how uuko protects your personal data. Your continued use of the platform after an updated policy has been published constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how uuko handles your personal data, please get in touch with our support team. We're available around the clock and will do our best to help.

• Email: [email protected]
• Live Chat: Available within the uuko platform after login
• Response time: Within a few minutes via live chat; within 24 hours via email

For questions about responsible gaming or self-exclusion, please visit our Responsible Gaming page. For a full overview of your rights and obligations on the platform, see our Terms and Conditions.